Senior Customer Success Manager

is a patent pending Personalized Therapy Management (PTM) platform created to significantly simplify access to cell and gene therapy and personalized cancer vaccines. Vineti's software solutions enables biopharmaceutical and life science companies to provide next generation personalized therapies safely, securely, seamlessly, and scalably.

Vineti is entering an exciting period of rapid growth. The company is looking for a Customer Success Manager who can both roll up their sleeves to lead implementation projects at the customers, and think strategically about improving processes and best practices for customer implementations. An ideal candidate is an expert project manager who will thrive on complex challenges and have the ability to turn concepts into tangible action items. The Customer Success Manager will work closely with the Customer's Senior Leadership, Business Owners, and Project Management and be the central point of contact between the Customer and Vineti.
Customer Success Manager/Account Manager
  • Manage the implementation and configurations of the Vineti software platform for the Customer
  • Build trusted relationships with customer stakeholders and lead customer advocacy within Vineti
  • Define success criteria, project priorities, and challenges to overcome with Customer Senior Leadership / Business Owners
  • Create project plans and proactively identify critical path, issues, risks and mitigations strategies
  • Control scope and schedule to ensure project deliverables, milestones, and required tasks are completed as planned
  • Constantly evaluate workflow impacts on patients / end-users and translates insights to Vineti Product & Design teams
  • Facilitate complex requirement gathering, building, testing and deployment phases with internal Vineti Stakeholders (Product, Design, Engineering and QA).
  • Identify upsell / expansion opportunities and partner with Vineti Business Development and Product teams to evaluate
  • Assist in responding to customer RFPs
Qualifications & Competencies
  • 3+ years as as Consultant / Project Manager / Program Manager at a enterprise software company, a healthcare consulting /advisory firm, pharmaceutical / medical device company, health insurer, health system, etc.
  • Strong analytical and problem solving skills
  • Comfort with a fast-paced environment and changing requirements
  • Willingness to travel up to 50% of the time
Bonus skills
  • Experience with enterprise applications in healthcare (e.g. ERP, EHR, MES, etc.)
  • Project Management Institute (PMI) certification
  • Experience working with Customer Senior Leadership teams
  • Project Management Institute (PMI) certification
  • GAMP5 and HIPAA Familiarity/Exposure
  • BA/BS in science or technical field
  • Experience with cloud providers like AWS
Meet the team
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